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How quickly it happens: your new smartphone falls to the ground, is stolen or suffers water damage. Thanks to the Telefónica Insurance mobile phone insurance, all O2 customers can protect their smartphones and tablets from external damage.

Your mobile phone is broken? No problem!: nexnet is taking over credit management from the mobile-phone insurer Telefónica Insurance

|   nexnet

How quickly it happens: your new smartphone falls to the ground, is stolen or suffers water damage. Thanks to the Telefónica Insurance mobile phone insurance, all O2 customers can protect their smartphones and tablets from external damage.

How quickly it happens: your new smartphone falls to the ground, is stolen or suffers water damage. Thanks to the Telefónica Insurance mobile phone insurance, all O2 customers can protect their smartphones and tablets from external damage.

Telefónica Insurance S.A. is a Luxemburg insurance company with a licence to operate as an insurer in Spain, Germany, the UK, Ireland and other EU countries and belongs to the Telefónica group, which among other things operates the German mobile phone brands 02, eplus and other brands such as Fonic. The credit management system of nexnet provides a solution for the monitoring of all money transactions in the end-customer business. Through the recording of all business transactions a certified monthly closing statement is generated. nexnet integrates credit management into Business Process Outsourcing (BPO) between end customers, payment service providers and banks and in doing so ensures that the customer is always kept in the picture regarding its business transactions, their completeness, their due dates and their correctness. All money transactions are collated with the turnover data.

The premiums of the policy holder are collected via subscription billing through the SEPA direct debit procedure or via the mobile phone invoice. nexnet takes over the credit management and the monitoring and checking of all payments. In addition, in the case of damage the process of the exchange of the mobile phone, and, where applicable, the payment of the deductible are organized and monitored. Premiums that have not been successfully recovered are transferred in an automated process to the commercial dunning procedure. If the commercial dunning is not successful, the open receivables are transferred to Telefónica Insurance's collection partner. nexnet carries out the sub-ledger accounting and sends a financial statement every month to Telefónica Insurance. nexnet also takes over the second level support for the clarification of queries regarding invoices, dunning and damage.

"This month we're celebrating our first anniversary," enthuses Ingo Hentschel, authorized officer and head of sales at nexnet. "In July 2016 we took over the credit management of Telefónica Insurance and since then we've been able to optimize the processes and workflows also within Telefónica Insurance. In doing so we've been able to save costs and resources on the part of the customer," Hentschel adds.

"With nexnet we've felt that we've been well advised and in good hands from the very start. In this way we've been able to profit from the previous BPO projects of nexnet," says Christian Gerwinat, general representative at Telefónica Insurance, describing the collaboration. The fact that we not only have a clear monthly closing statement, but have also been able to pass on the responsibility and liability to nexnet is only one advantage of the collaboration. That we also save costs in doing so is another."

www.telefonicainsurance.de

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