Efficient subscription management for cell phone insurance
Telefónica Insurance S.A., an insurance company based in Luxembourg, offers comprehensive insurance services for mobile devices. Customers of the O2 brand in Germany and other European countries have the option of insuring their smartphones and tablets against damage, theft or loss via Telefónica Insurance's cell phone insurance policies. Telefónica Insurance works closely with nexnet to ensure efficient management of insurance premiums and claims processing. nexnet handles all accounts receivable management and subscription billing, which guarantees smooth payment processing and customer support.
Solutions by nexnet
- Subscription billing and SEPA direct debit procedure: nexnet takes over the complete subscription management for Telefónica Insurance's insurance premiums. The premiums are collected either via the SEPA direct debit procedure or via the customer's cell phone bill.
- Accounts receivable and receivables management: nexnet manages all incoming payments and monitors them continuously. In the event of a failed payment collection, an automated process is initiated that includes the commercial dunning procedure and, if necessary, transfer to a debt collection partner.
- Claims management: In the event of a claim, nexnet supports the organization of device replacement and the monitoring of the deductible. Contributions or deductibles that have not been successfully collected are also processed via the automated dunning procedure.
- Subledger management and reporting: nexnet manages the subledger for Telefónica Insurance and ensures that precise monthly financial statements are prepared and sent to Telefónica Insurance on time. This gives Telefónica Insurance a clear overview of the financial situation at all times.
- Customer service and 2nd level support: In addition, nexnet offers comprehensive 2nd level support for clarifying billing, reminder and claims queries to ensure that end customers receive the best possible support.
- Billing
- Accounts receivable management
- Receivables management
- Germany
- Group
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Success in figures
Results
- Smooth payment processing: nexnet's takeover of subscription management and automated payment processes enabled smooth and efficient processing of insurance premiums via SEPA or cell phone billing.
- Efficient claims management: Thanks to the implementation of a structured and automated claims process, customer satisfaction has been increased and the cost of managing deductibles has been minimized.
- Reliable reporting and compliance: The subledger management and monthly financial statements by nexnet ensure transparency and a high level of compliance in the financial area of Telefónica Insurance.
Conclusion
The cooperation between Telefónica Insurance and nexnet shows how important efficient subscription management and accounts receivable solutions are for the successful administration of insurance products. Through the automation of financial processes, the structured dunning procedure and comprehensive customer support, Telefónica Insurance was able to increase efficiency, reduce costs and increase customer satisfaction.