Subscription billing for over 6 million customers
Since its market launch in 2007, congstar owes its success to the combination of outstanding D-network quality, low prices and flexible contract terms. More than 6 million customers now benefit from this. The Cologne-based telecommunications provider offers prepaid and postpaid mobile telephony products as well as DSL and VDSL complete connections. congstar products and services regularly receive awards. In October 2018, congstar received the Handelsblatt quality seal "Brand of the Year 2018" in the mobile communications and telecommunications category. Focus Money awarded congstar the "Fairest Mobile Provider" seal from 2012 to 2019. Readers of Europe's leading telecommunications magazine connect voted congstar "Mobile Provider of the Year" for the seventh time in a row in 2018.
congstar and nexnet
The following solutions from nexnet support congstar in mastering the challenges efficiently.
- Efficient accounts receivable management: congstar GmbH's accounts receivable and receivables management as well as the commercial dunning procedure for post and prepaid customers is handled by nexnet.
- Subledger accounting: Subledger accounting is taken over, ensuring precise and comprehensible financial reporting.
- Automated bank processing: nexnet is also implementing a solution for automated bank processing and importing account statements, which enables prompt updates of financial data and significantly reduces manual effort.
- Receivables management: nexnet's efficient receivables management includes the identification and management of bad debts. This significantly reduces the rate of unpaid invoices, which contributes to improved financial stability.
- Billing and rating: nexnet handles the rating and billing of all basic charges, all communication and IP connections and all purchases in the congstar online stores.
- Scalability: nexnet processes almost 4 million invoices a month for congstar. This ensures that all invoices are sent to customers on time and correctly. The scalability of the nexnet solution enables congstar to easily cope with the increasing invoice volume.
- Subscription billing: Since nexnet took over subscription billing, numerous enhancements have been made to the system and interfaces. For example, the innovative "congstar as I want" tariffs, where customers can configure their own individual tariff using sliders, or the Fair Flat, where only the data volume that is actually used has to be paid for, are also mapped and billed via nexnet
- Comprehensive reporting: nexnet's detailed and precise reporting provides congstar with a transparent overview of all relevant financial data at all times. This supports management in strategic decision-making and enables precise monitoring of company performance.
- Subscription Billing
- Accounts receivable & receivables management
- Reporting
- Germany
- Group
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Success in figures
Results
The cooperation with nexnet led to several positive results for congstar:
- Increased efficiency: By outsourcing the complex accounts receivable management processes to nexnet, Congstar was able to free up internal resources and focus more on its core business.
- Cost savings: The automation and optimization of billing processes led to a reduction in operating costs.
- Customer satisfaction: Reliable and punctual invoicing and the professional management of outstanding receivables have contributed to higher customer satisfaction.
Conclusion
The successful cooperation between congstar and nexnet shows how important specialized partners are in the area of accounts receivable management and billing. By implementing nexnet's services, congstar was able to increase its efficiency, reduce costs and improve customer satisfaction.