Data and financial clearing for telecommunications services
The freenet Group is one of the leading providers of telecommunications and digital lifestyle products in Germany. An important part of its business model is the provision of call-by-call and Internet-by-call services for end customers of Telekom Deutschland GmbH using the offline billing procedure. This billing is carried out by Telekom Deutschland GmbH in accordance with the German Telecommunications Act. For certain fixed network companies within the freenet Group, however, the billing of voice and Internet services is handled via a separate end customer bill. The freenet Group works closely with nexnet to manage these complex processes efficiently.
Solutions by nexnet
nexnet supported the freenet Group in optimizing and implementing the following solutions:
- Data and financial clearing in the F&I process: nexnet took over the complete data and financial clearing for the call-by-call and Internet-by-call services billed via Telekom Deutschland GmbH. This ensured compliance with the Telecommunications Act.
- Order management and provisioning: nexnet implemented an efficient order management system that is seamlessly linked to the freenet Group's provisioning processes. This ensured the smooth and automated processing of customer orders.
- Rating & Billing: nexnet carried out the rating and billing of all voice and Internet services of the freenet Group. This solution ensures that billing is correct and punctual for both Telekom's end customers and freenet's own end customers.
- Accounts receivable and receivables management: Thanks to optimized accounts receivable and receivables management, the freenet Group was able to manage outstanding receivables efficiently and record incoming payments promptly.
- Customer Services: In addition, nexnet offers comprehensive customer service solutions that provide the freenet Group's end customers with first-class service for questions about their bills and services.
- Billing
- Accounts receivable management
- Receivables management
- Germany
- Group
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Success in figures
Results
- Efficient handling of the clearing process: By taking over data and financial clearing from nexnet, the freenet Group was able to ensure that all settlements are correct and legally compliant.
- Automated processes and cost efficiency: The automation of order management and billing processes led to a considerable increase in efficiency and helped the freenet Group to reduce operating costs.
- Improved customer satisfaction: Thanks to reliable invoicing and efficient customer service, the freenet Group was able to increase the satisfaction of its end customers.