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Telekom Deutschland GmbH

The solution for cable TB (central and individual collection) includes on the one had the development of a new IT platform (CRM, billing, credit management) and additionally the professional operation and the overseeing of complex CRM processes by a partner through business process outsourcing.

In order to allow TDG to concentrate almost completely on the areas of marketing and sales, the supervision-intensive central processes and the thus necessary highly automated systems, interfaces and processes for B2B and B2C customers is carried out by nexnet through BPO. Here, with the aid of a CRM system that has already been successful in the cable sector, nexnet has taken over the end customer and business customer management for all business transactions including the creation of bills and dunning letters, transfer to collection firm, customer care as well as service provider management.