Advantages of Business Process Outsourcing As customer you can profit from this
Increasing competitive pressure – triggered, for example, by regulatory changes – demands that companies achieve a higher degree of adaptability in their business processes. The complex billing processes in particular are regularly subject to significant changes. Already since 2000, nexnet has specialized in this market segment and has at its disposal comprehensive know-how and a satisfied customer base.
Costs savings of 30 % and more have also convinced these customers to put their trust in nexnet's cross-sector and modular solutions: f.e. ProSiebenSat.1, Deutsche Telekom, Telefónica Insurance, maxdome, congstar and freenet.
By means of the transparent processes, the customers always have an overview of things. The modular and adaptable range of services, from order management through the pricing of products/services/tariffs, to the creation and sending of bills, all the way to receivables management, includes all of the steps of an integrated outsourcing system for this financial process. The friendly and well-trained customer service staff process not only queries and complaints, but also carry out marketing activities on behalf of the customers, thus creating a personal contact to the end customers.
The central IT platform enables quick product and price changes at all times and removes the need for an expensive set-up. Here the focus is on individual functionality in the case of special customer requirements. With the system platform, combined with efficient SAP and Oracle systems, and fully automated, a maximum of process security is achieved. Informative tools for reports, statistics and analyses are a central component of the platform. Standardized interfaces for provisioning or CRM systems can also be provided. It goes without saying that we only use our own efficient and scalable data centres in German. High-quality technology "Made in Germany" – this is also confirmed by the DIN 9001 certification in the billing processes.